The company
Passionate, curious, and innovative are a few words that describe our people. We are powering the future, connecting communities, and igniting innovation. Orion owns and operates the electricity distribution network that provides power to central Canterbury. As the third largest electricity distribution network in New Zealand, we cover remote rural areas, regional towns, and the city of Christchurch.
We are an essential service and take our responsibilities seriously. We are community owned and working here means a career with meaning and purpose that makes a difference in your very own neighbourhood.
The role
Due to continued growth and transformation in the energy sector, we're seeking a Customer Relationship Manager to join our team. This is a key role that supports our connected customers in achieving their energy goals by providing exceptional service, applying pricing principles, support, and facilitating tailored solutions.
As the first point of contact for our connected customers, you'll play a pivotal role in building and maintaining strong relationships, addressing needs proactively, and working cross-functionally within the customer connections team and Orion to deliver outcomes that matter. This is a unique opportunity to be part of a dynamic industry at a time of exciting innovation and change.
Be the key contact and develop lasting relationships with major customers post-connection
Responsibility for directly billed and large capacity customer connection contracts and application of pricing factors associated with new customer connection agreements
Proactively identify customer needs, facilitate tailored energy solutions and drive continuous improvement
Monitor account performance metrics and identify opportunities for growth
Handle high-value customer complaints ensuring timely and effective resolutions
About you
Proven experience building strong relationships with large and complex customers
Extensive experience in a similar role within the energy sector with a Bachelors degree in business or a related field
A collaborative, customer-focused and passionate approach to delivering exceptional customer service
Knowledge of industry pricing policies, reporting and billing analyst functions
The ability to negotiate and influence outcomes working at a cross-functional level
A visionary and strategic thinker with high attention to detail and consistency
What they offer
You'll find at Orion, you can come as you are and just be you. You will be joining a workplace that values who you are, the work you do, and the way you think. Importantly, we offer:
Flexible working arrangements, and flexible locations with our Head office in Burnside and satellite offices in Rolleston and Ferrymead
Three days of "My Days" leave
A broad range of workplace benefits from a wellbeing allowance to access to our holiday house in Hanmer!