The company
Passionate, curious, and innovative are a few words that describe our people. We are powering the future, connecting communities, and igniting innovation. Orion owns and operates the electricity distribution network that provides power to central Canterbury. As the third largest electricity distribution network in New Zealand, we cover remote rural areas, regional towns, and the city of Christchurch.
We are an essential service and take our responsibilities seriously. We are community owned and working here means a career with meaning and purpose that makes a difference in your very own neighbourhood.
The role
Are you someone who loves helping people, stays cool under pressure, and enjoys variety in your day (or night)? Whether you're guiding someone through a power outage, responding to an urgent request, or providing calm, clear answers to everyday questions, you'll be at the heart of our frontline support. We are looking for a customer-focused part-time Customer Service Representative to be a part of a rotating roster covering weekdays, weekends and overnight shifts.
We pride ourselves on delivering exceptional customer service, so this is all about you! As long as you up for learning, we will provide you with extensive training, so you are well equipped and set up to handle incoming requests from customers.
You'll work in a dynamic environment where no two shifts are the same - whether you're chatting with customers on the phone, responding to digital enquiries, or liaising with network controllers and field crews to help resolve faults.
Be the first point of contact for our customers - phone, digital, and face-to-face
Handle customer queries, connections, faults, and outage updates with empathy and accuracy
Manage service requests and provide clear information on work scheduling and costs
Keep records accurate and various systems up to date
Support reception when needed and jump into wider team projects
Monitoring cameras and alarms to take appropriate action when required
Champion health, safety, and great service in every interaction
About you
A passion for helping people and a calm, patient and clear communication style
Strong admin skills and confidence with digital tools
Ability to think on your feet and juggle multiple priorities
Willingness and commitment to work across all shifts on a 24/7 schedule
Experience in a contact centre or customer service role is preferred but not essential
What they offer
You'll find at Orion, you can come as you are and just be you. You will be joining a workplace that values who you are, the work you do, and the way you think. You might be surprised to find out that the company that brings the power to your home is innovative, inclusive, progressive, and quite good fun.