The company
We provide over 165,000 local families, businesses, schools, healthcare and community service providers with world-class fibre broadband in greater Ōtautahi. ‘Connecting our Community with Unlimited Opportunity’ is Enable’s purpose.
Enable is 100% owned by the people of Christchurch, through the Christchurch City Council and alongside their owners, we are committed to being carbon neutral in our operations by 2030. Serving the community is at the heart of everything we do and this is a fantastic opportunity to join the team.
The role
Are you a strategic thinker with strong stakeholder management and project management skills? Do you excel at building relationships, communicating with impact, and applying commercial acumen to deliver results, Enable wants you on their team.
Due to a retirement and on-going growth, Enable are looking for a Service Delivery Manager (12-month fixed-term).
You’ll oversee a portfolio of assigned customers, Retail Service Providers (RSPs) acting as their primary point of contact post-sale. You’ll lead the coordination of service delivery, working cross-functionally with Operational and Commercial teams to ensure seamless execution, high-quality outcomes, and customer satisfaction.
This role requires strong stakeholder management, project management expertise, critical thinking, and the ability to balance customer experience with commercial outcomes.
About you
Previous depth of experience in Account Management, Business Development or Project Management across telco or other relevant fields
Proven ability to build and manage strategic stakeholder relationships, influencing collaboration to achieve shared goals
Strong project management skills, with experience delivering large-scale deployments
Advanced critical thinking and problem-solving skills, able to tackle complex challenges
Commercial acumen, with a track record of supporting business growth and operational efficiency
Exceptional communication skills, able to engage confidently at all levels and facilitate robust conversations when needed
Adaptability and a growth mindset where you’ll thrive in fast-paced and changing environments
An outcome-oriented approach focusing on delivering results for both customers and the business
Skilled at prioritising tasks, managing time efficiently and maintaining strong attention to detail
What they offer
The most important thing Enable offer is our team environment. We look out for each other, putting emphasis on each other’s wellbeing. Sticking together to deliver great outcomes for the people of Ōtautahi.
Our people are proud of the work they do. When you work at Enable, we offer you some perks as a thank you for your amazing work!
The perks:
Fully subsidised Health Insurance on the Wellbeing One plan with Southern Cross
Flexible working arrangements
Monthly broadband allowance
An annual paid ‘RefreshMe’ day off, a free day to fill your cup!
$250 toward an annual sustainability and wellbeing allowance
Leave purchasing options
A modern office in the heart of the city that is Green Star 4 rated